Return Policy

Return & Non-Return Policy for iTzThatShop by iTzThatGal

Effective Date: October 29, 2024

Thank you for shopping at iTzThatShop by iTzThatGal! We aim to ensure your satisfaction with every purchase. Please review our return and non-return policy below:

1. Return Policy

• 14-Day Return Window: You have 14 days from the date of delivery to request a return for eligible products.
• Eligible Products: Only physical items (e.g., apparel, accessories, or other tangible merchandise) are eligible for returns.
• Condition of Returns: To be eligible for a return, items must be:
  • Unused, unwashed, and in their original condition.
  • Packaged with original tags and labels still attached.
  • Accompanied by proof of purchase (order confirmation or receipt).
• How to Initiate a Return:
  1. Contact us at [Insert Contact Email] within 14 days of receiving your order.
  2. Provide your order number and a brief description of the issue or reason for the return.
  3. We will provide you with return instructions and the return address.
• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of the returned item without tracking.
• Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5-7 business days.

2. Non-Returnable Items

• Digital Goods: All digital products, including collectibles, digital downloads, and music, are final and non-refundable once purchased.
• Customized Products: Any custom-made or personalized items are non-returnable, as they are tailored specifically for you.
• Clearance Items: Sale or clearance items are not eligible for return unless they arrive damaged or defective.

3. Defective or Damaged Items

• If you receive a defective or damaged product, please contact us within 7 days of delivery. We will work to resolve the issue through a replacement, exchange, or refund as appropriate.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at itzthatgal@itzthatgal.com.

5. Contact Information

• For return requests, issues with orders, or additional information about this policy, please contact us at:
  • Email: itzthatgal@itzthatgal.com
  • Address: Vicksburg, MI 49097
  • Phone: 269-359-1049